Privacy Policy
Effective as of 12/06/2026
This privacy policy explains what data may be collected and used in connection with the Papatte mobile application and the website https://www.papatte.app.
1. Data Controller
The data controller is:
Julien Bajon, sole proprietor operating under the trade name Softeos SIREN: 884 099 946 Address: 26 bis avenue des Bourdies, 31880 La Salvetat-Saint-Gilles, France Email: contact@papatte.app
2. Data Collected
When using Papatte, the following categories of data may be collected or processed:
- user identifier
- files and documents added to the application
- interactions with the application
- actions performed in the application
- crash logs
- diagnostics
- other application performance data
- device identifiers or other technical identifiers
The user may also enter information relating to their animals in the application, including their name, photo, age, health tracking, reminders, treatments, symptoms, weight, size, veterinary visits, or associated documents.
3. Purposes for Using Data
The data collected or processed is used to:
- provide the application’s features
- allow the creation and management of animals, health tracking, reminders, and documents
- manage access to free or paid features
- improve the operation of the application
- analyze interactions with the application in order to improve the user experience
- detect, understand, and fix errors or crashes
- ensure the security, stability, and performance of the application
- respond to requests sent by email
The data is not sold to third parties.
4. Legal Basis for Processing
The processing of your data is based on the performance of pre-contractual measures taken at your request pursuant to Article 6(1)(b) of the GDPR.
5. Subscriptions and Payments
Papatte may offer paid features in the form of a subscription.
Payments, billing, renewal, cancellation, and any refund requests are managed by the platforms used by the user:
- Apple App Store
- Google Play by Google
Softeos does not directly collect the user’s bank details.
These platforms may transmit certain technical information to Softeos that is necessary for managing the subscription, such as the subscription status, the plan subscribed to, the expiration date, or a technical transaction identifier.
6. Data Recipients
The data may be accessible, only where necessary, to the following recipients:
- Softeos
- technical service providers necessary for the operation of the application
- distribution and payment platforms, in particular the Apple App Store and Google Play
- analytics, diagnostic, or application performance monitoring services
- administrative or judicial authorities where required by law
7. Website
The website https://www.papatte.app is a simple website presenting the Papatte application.
When browsing the website, certain technical data may be processed automatically to enable the display, security, and proper functioning of the website, including the IP address, browser used, operating system, pages viewed, or technical logs.
The website is hosted by:
Vercel Inc. 440 N Barranca Ave #4133 Covina, CA 91723 United States
8. Cookies and Trackers
The website and/or application may use cookies or similar technologies where necessary for their operation, security, audience measurement, or service improvement.
Where required by regulation, the user’s consent is requested before non-essential trackers are placed or read.
The user can manage certain choices through their browser settings, device settings, or the consent mechanisms provided.
9. Retention Period
Data is retained only for the period necessary for the purposes for which it is processed.
By way of indication:
- data related to the use of the application is retained for the duration of use of the service
- technical data, crash logs, diagnostics, and performance data are retained for a limited period necessary for analysis, error correction, and improvement of the application
- data related to subscriptions may be retained for the period necessary for contract management and applicable legal obligations
- email exchanges are retained for the period necessary to process the request, then archived if necessary for follow-up or evidentiary purposes
10. Security
Softeos implements reasonable measures to protect data against loss, unauthorized access, alteration, or disclosure.
The user also remains responsible for the security of their device, backups, operating system, and access to their phone.
11. User Rights
In accordance with applicable regulations, the user may have the following rights:
- right of access
- right to rectification
- right to erasure
- right to object
- right to restriction of processing
- right to data portability
- right to withdraw consent where the processing is based on consent
To exercise their rights, the user may contact Softeos at the following address:
Softeos may request additional information where necessary to verify the user’s identity.
12. Complaint to the CNIL
If the user believes that their rights are not being respected, they may submit a complaint to the CNIL:
Commission Nationale de l’Informatique et des Libertés https://www.cnil.fr
13. Changes to the Privacy Policy
Softeos may amend this privacy policy in order to take into account changes to the application, the website, the tools used, or applicable regulations.
The applicable version is the one available on the website or in the application at the time of consultation.
14. Contact
For any questions relating to this privacy policy, the user may contact Softeos at the following address: