Terms and Conditions of Sale
Effective as of 05/05/2026
SaaS Animal Health Record Application
1. Purpose and Scope
These Terms and Conditions of Sale, hereinafter referred to as the “TCS”, are intended to define the conditions under which Softeos, hereinafter the “Service Provider”, makes available to its private individual customers, hereinafter the “Customer”, a mobile animal health record application, Papatte, accessible in SaaS mode, hereinafter the “Service”.
The TCS apply exclusively to private individual customers within the meaning of French law. Any use of the Service implies full and unconditional acceptance of these TCS.
2. Description of the Service
The Service allows the Customer to:
- create, modify, or delete health tracking records for their pets;
- create, modify, or delete reminders for their pets;
- add, modify, or delete their pets from the Service;
- locally store documents related to health tracking records and reminders.
3. Access to the Service and Account Creation
Access to the Service does not require the creation of an account.
4. Management of Data Entered in the Service
The Service Provider does not intervene in any way with the data entered in the Service.
Furthermore, the data entered is stored locally on the Customer’s device and is not accessible by the Service Provider.
5. Financial Terms
5.1 Freemium Model
The Service is offered under a freemium model, with free features and paid features accessible through a subscription.
5.2 Subscription and Billing
The Service is offered under two subscription plans:
- €4.99 excluding VAT per month, with no commitment;
- €39.99 excluding VAT per year, with no commitment.
Billing takes place after a 14-day free trial period following subscription, and is then automatically renewed on the anniversary date, unless terminated by the Customer before that date.
Deleting the application does not automatically terminate the subscription.
5.3 Payment
Payment is made through Apple’s App Store or Google Play, depending on the platform used by the Customer.
The Customer accepts the terms and conditions of the relevant platform.
Any failure to pay authorizes the Service Provider to suspend access to the Service without notice.
5.4 Disputes
Payment, billing, renewal, cancellation and, where applicable, refund requests are subject to the applicable terms of the App Store or Google Play.
6. Intellectual Property
The Service Provider remains the owner of all intellectual property rights relating to the Service, the software, the interface, and the documentation.
The data entered by the Customer remains the property of the Customer. No transfer of rights is granted under these TCS.
7. Personal Data
The terms governing the processing of personal data in connection with the use of Papatte are described in the Privacy Policy, available on the Service.
8. Suspension and Termination
The Service Provider reserves the right to suspend or terminate access to the Service in the event of:
- non-payment;
- abusive or fraudulent use;
- violation of these TCS.
9. Changes to the Service and the TCS
The Service Provider reserves the right to modify the Service and these TCS.
The new TCS will apply after notification to the Customer.
10. Applicable Law and Jurisdiction
These TCS are governed by French law.
Any dispute relating to their interpretation or performance falls under the exclusive jurisdiction of the courts within the jurisdiction of the Service Provider’s registered office.